Diplomacy, Negotiation & Mediation (Professional Certificate Course)
About the course
This professional certificate course equips participants with essential skills in diplomacy, negotiation, and mediation — critical tools for managing conflicts, building trust, and fostering cooperation in today’s interconnected yet uncertain world. Designed for staff in foreign missions, UN agencies, government institutions, and civil society organizations, the program builds capacity to resolve disputes through constructive and peaceful means.
Key Points
Diplomacy Module (27 hours)
Negotiation Module (27 hours)
Mediation Module (27 hours)
Final Practicum (15 hours simulation exercise)
Learning Outcomes:
By the end of the course, participants will be able to:
Understand and apply theories and concepts of diplomacy, negotiation, and mediation.
Identify and analyze local, regional, and global disputes and conflicts.
Apply ADR mechanisms effectively to manage disagreements and restore relations.
Gain practical, hands-on experience in mediation and negotiation through simulations.
Course Lessons / Modules
Effective Communication – Verbal & written communication, presentations, handling feedback
Problem-Solving & Critical Thinking – Decision-making, brainstorming, implementing solutions
Emotional Intelligence – Self-awareness, empathy, managing workplace conflicts
Work Ethics, Integrity & Professionalism – Accountability, diversity, personal branding
Teamwork & Collaboration – Roles, conflict resolution, team dynamics
Time Management Strategies – SMART goals, prioritization, overcoming procrastination
- R10,000 per module (includes assessment & examination) 📝 Application Fee: R600
- Online / Hybrid (seminars, participatory learning, simulations)
- Access: Available on mobile & desktop
- Certificate issued by Quantum Executive Education (QEE) upon completion of modules and final practicum.
